Terms of service

TERMS & CONDITIONS (TERMS OF SERVICE)
Last updated: 11/19/2025
Welcome to aleta. These Terms & Conditions (“Terms”) govern your access to and use of our website,
products, and services. By visiting our site or making a purchase, you agree to these Terms.
Please read them carefully.
1. USE OF OUR WEBSITE
You must be at least 18 years old to use this site or make a purchase.
You agree not to use our site for any unlawful or prohibited purpose.
We reserve the right to refuse service to anyone for any reason at any time.

2. ONLINE STORE TERMS
By placing an order, you confirm that:
You are providing accurate and complete information
You are authorized to use the payment method provided
You agree to these Terms, our Privacy Policy, and our Refund Policy
We reserve the right to limit or cancel orders if we suspect fraud, misuse, or violation of these Terms.

3. PRODUCT INFORMATION
We make every effort to display our products as accurately as possible, including:

Ingredients
Colors
Packaging
Descriptions
However, variations may occur due to screen differences, manufacturing updates, or ingredient sourcing.
We do not guarantee exact replication of displayed images.

4. PRICING & MODIFICATIONS
All prices are listed in USD unless otherwise stated.
We may update product prices, descriptions, and availability without notice.

We reserve the right to:
Change or discontinue products
Modify formulas
Adjust pricing
Offer or remove promotions at any time.

5. BILLING & PAYMENT
By completing a purchase, you agree to:
Provide up-to-date billing and shipping information
Pay all charges incurred, including taxes and shipping fees
Allow us or our payment processors to authorize and charge your payment method
If payment is declined or disputed, we may cancel your order.

6. SHIPPING & DELIVERY
Shipping times are estimates and may vary due to carrier delays, weather, holidays, or operational
issues.
Once an order is shipped, we are not responsible for:
Delays by carriers
Incorrect addresses provided by the customer
Lost or stolen packages marked as “Delivered”
For more details, refer to our Shipping Policy.

7. RETURNS & REFUNDS

Due to the personal and hygienic nature of beauty/hair-care products, we do not accept returns on
opened or used items.
Unopened, unused items may be eligible for return within 14 days.
Please review our Refund Policy for full details.

8. INTELLECTUAL PROPERTY
All content on this site—including images, text, logos, trademarks, designs, product descriptions,
formulas, and graphics—is the property of aleta and protected by copyright and trademark laws.
You may not copy, modify, sell, distribute, or reproduce any content without written permission. 

9. PROHIBITED USES
You agree not to use our site:
For any unlawful purpose
To interfere with security features
To submit false information
To upload viruses or harmful code
To collect data from other customers
To spam, phish, or misuse our site
We may terminate your access if these terms are violated.

10. THIRD-PARTY SERVICES
Our store is hosted by Shopify, which provides the platform for our online sales.
Your data is handled according to Shopify’s privacy and security standards.
We are not responsible for third-party links, services, or websites.

11. DISCLAIMER OF WARRANTIES
Our products are provided “as is” and “as available.”
We do not guarantee:
Perfect results for all hair types
That the site will be uninterrupted or error-free
That every product will meet your expectations
Individual results may vary based on hair type, usage, and condition.

12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, aleta is not liable for:
Indirect or incidental damages

Loss of profits or revenue
Reactions or sensitivities to ingredients. We advice to always do a patch test before use
Misuse of products
Shipping delays or carrier errors
Our total liability for any claim shall not exceed the amount paid for the product at issue.

13. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless aleta, its owners, and affiliates from any claims
arising from:
Your use of our website
Your violation of these Terms
Your misuse of our products

14. GOVERNING LAW
These Terms are governed by the laws of the United States and the state in which aleta operates
(Maryland).

15. CHANGES TO TERMS
We may update these Terms at any time.
The “Last Updated” date will reflect changes.
Continued use of our site after updates means you accept the revised Terms.

16. CONTACT INFORMATION
If you have questions about these Terms, please contact us: support@aleta.store